"I am very pleased with the service that QLS provides to my son. QLS has been very caring and always show compassion and commitment."

Mareta M - Toowoomba

National Disability Insurance Scheme

The National Disability Insurance Scheme (NDIS) can appear to be quite challenging as it is a major reform of the way disability funding is conducted throughout Australia.

Here at Quality Lifestyle Support, we understand that this may become a source of frustration for those seeking supports and their families. As such, we have provided some information to assist in alleviating this frustration so you have a greater understanding of what is all about.

You can also contact one of our friendly staff who can assist you in understanding the NDIS and how it relates directly to you.

What is the NDIS?

The National Disability Insurance Scheme (NDIS) is a transformation in the way services are delivered to people with the impact of a disability. It allows people, be it yourself or nominated people such as family members or delegates to make decisions on what services you need and want, based on goals and ambitions and assistance required. You determine who delivers the services, you determine what you want them to deliver and you when they are delivered. Throughout Australia, funding goes directly to each individual rather than directly to service providers. There are different mechanisms for payments to service providers and assistance can also be arranged. It takes a fragmented approach to receiving support and streamlines it to your advantage.

Essentially you are in control of your own life and supports.

Additional Information is available at:

What is the difference between the NDIS and the NDIA?

The NDIS is the system itself, it is nationwide, however it is being rolled out over several years to ensure that it runs smoothly.

The NDIA, National Disability Insurance Agency, is the agency that runs the scheme, nationwide. The work closely with each state government to ensure that all areas are united in delivery whilst taking into account specific factors for each state. The NDIA will be the sole responsible agency for the NDIS once the rollout has been completed nationwide in 2019. The NDIA is a contact to discuss your needs and to clarify any questions that you may have.

Of course, QLS is happy to assist with any questions and will be able to explain, in simple terms, what is best way to successfully transition to the NDIS.

Contact Details

Website:  www.ndis.gov.au        Phone: 1800 800 110

Quality Lifestyle Support
Phone: 07 4659 5476

Department of Communities
Website: www.communities.qld.gov.au            Phone: 13 QGOV (13 74 68)

NDIS Legislation

Given that the NDIS is transition for State to National jurisdiction, there is new legislation that applies. This legislation is: The National Disability Insurance Scheme Act, 2013

Who is eligible?

There are certain requirements that MUST be met to become eligible for the NDIS. These include:

  • Disability Requirements
  • Age Requirements
  • Residency Requirements
  • Qualifying Residency Requirements
  • Early Intervention Requirements

The eligibility Checklist is available at:            www.ndis.gov.au/ndis-access-checklist.html

Disability Requirements

You may meet the disability requirements if:

  1. You have an impairment or condition that is likely to be permanent (i.e. it is likely to be lifelong) and
  2. Your impairment substantially reduces your ability to participate effectively in activities, or perform tasks or actions unless you have:
    • Assistance from other people or
    • You have assistive technology or equipment (other than common items such as glasses) or
    • You can’t participate effectively even with assistance or aides and equipment and
    • Your impairment affects your capacity for social and economic participation and
    • You are likely to require support under the NDIS for your lifetime.
  3. An impairment that varies in intensity e.g. because the impairment is of a chronic episodic nature may still be permanent, and you may require support under the NDIS for your lifetime, despite the variation.

Age Requirements

In Queensland, you must be under the age of 65 when the NDIS rolls out in your area.

If you are currently receiving services through the department, you will still have access to services but will not be under the NDIS. If you find that you are in this position, please contact the NDIA directly and they will be able to inform you of what your course of action is.

Website:  www.ndis.gov.au                    Phone: 1800 800 110
                Continuity of Support

Residency Requirements

You may meet the residency requirements if you live in Australia and:

  1.  Are an Australian citizen OR
  2. Hold a Permanent Visa OR
  3. Hold a Protected Special Category Visa, and that you
    • Were in Australia on a Special Category Visa on 26 February 2001 or
    • Had been in Australia for at least 12 months in the 2 years immediately before 26 February 2001 and you returned to Australia after that day.

Qualifying Residency Requirements

  • It is not always possible for anyone who is living outside the launch areas to access the scheme.
  • You can only access the scheme if you were living in a launch area on the day that launch area commenced or if you meet what are called ‘qualifying residency’ requirements.
  • If you move into a launch area after the scheme has commenced in that area you can only access the scheme in limited circumstances.
  • You have to have moved into the launch area for a reason other than to access the Scheme, for example due to employment.
  • There also need to be exceptional circumstances, for example you would suffer significant financial or personal hardship if you couldn’t access the Scheme.

Early Intervention Requirements

You may meet the early intervention requirements:

  1. If you have an impairment or condition that is likely to be permanent and
  2. There is evidence that getting supports now (early interventions) will help you by:
    • Reducing how much help you will need to do things because of your impairment in the future and
    • Improving or reducing deterioration of your functional capacity or
    • Helping your family and carers to keep helping you and
    • Those supports are most appropriately funded through the NDIS, and not through another service system.


  3. You are a child aged under 6 years of age with developmental delay which results in:
    • Substantially reduced functional capacity in one or more of the areas of self-care, receptive and expressive language, cognitive development or motor development and
    • Results in the need for a combination and sequence of special interdisciplinary or generic care, treatment or other services which are of extended duration, and are individually planned and coordinated; and
    • Those supports are most appropriately funded through the NDIS, and not through another service system.

So you are eligible, now what?

It is time to start planning, and to do so, there are some great resources available to help you get ready:

QLD Participant Pack
Easy English Information

It is important that you also understand what funding can, and cannot be used for:

What can be funded?

The types of supports that the NDIS may fund for participants may include:

  • Daily personal activities
  • Transport to enable participation in community, social, economic and daily life activities
  • Workplace help to allow a participant to successfully get or keep employment in the open or
  • Supported labour market
  • Therapeutic supports including behaviour support
  • Help with household tasks to allow the participant to maintain their home environment
  • Help to a participant by skilled personnel in aids or equipment assessment, set up and training
  • Home modification design and installation
  • Mobility equipment, and
  • Vehicle modifications.

What will not be funded?

The NDIS Act and the rules made under the NDIS Act tell us which supports will not be funded by the NDIS. A support will not be funded if it:

  • Is not related to the participant’s disability
  • Duplicates other supports already funded by a different mechanism from the NDIS, such as
  • Medicare or Departments of Education
  • Relates to day-to-day living costs that are not related to a participant’s support needs, or
  • Is likely to cause harm to the participant or pose a risk to others.

The first thing you should do is contact the NDIA and discuss what you should be looking at, including your First Plan. The NDIA will assist in in preparing your First Plan, or they may refer you to an agency that specialises with these. A First Plan is essentially the first attempt at what you are wanting in ways of supports and services. It goes for 12-months so that it can be fine-tuned throughout your life and can change, just as we all do. Supports for carers and family can also be considered in the plans.

The Commonwealth and the Queensland governments will continue to provide disability supports to existing clients until their NDIS plan is approved.

For more information:

Website: www.ndis.gov.au        Phone: 1800 800 110

How can funds be managed?

There are five ways that plans can be managed:

  1. Agency Managed – this is where the providers claim directly from the NDIA.
  2. Plan Manager – funding in your plan is allocated for a third party to manage the financial transactions in your plan.
  3. Self-Managed – you (or your nominee) directly manage the funds; all transactions are completed by the participant for services rendered.
  4. Automated Payments (transport only) – these funds can be deposited into an NDIS bank account weekly, fortnightly or monthly.
  5. Combination – a combination of the above four options can be used together to meet your individual needs.

For more information:

Fact Sheet Self Managing Your Plan
Change in Circumstances
Participant Transport Funding Information

What is a service provider?

A service provider is the service that provides the services you want as per your plan. They do not write your plan, however they will have the knowledge to put you in contact with the people or agencies that do. You can have one service provider or you can have several, it depends on what they offer in relation to your needs.

When you have agreed to use a service provider for some or all of your supports, you will require a service agreement.

Making a Service Agreement

The rollout of the NDIS

Given the size and complexity of the launch of the NDIS, it is rolling out across Queensland at different times. Below are the expected rollout dates and locations, via local government area:

Information is available at: www.ndis.gov.au/about-us/our-sites/qld.html
QLD Government Rollout of the NDIS

January 2016

(Early Transition for children and young people 0-17 years of age)

Townsville Charters Towers
And all eligible people from Palm Island.

1 July 2016

The remaining children and young people (0-17 years)

Townsville Charters Towers

From 1 October 2016

All remaining eligible people in

Townsville Charters Towers Palm Island Boulia Burdekin
Burke Carpentaria Cloncurry Doomadgee Flinders
Hinchinbrook McKinlay Mornington Mount Isa Richmond

1 November 2016

Isaac Mackay Whitsunday

1 January 2017

Balonne Bulloo Goondiwindi Maranoa Murweh
Paroo Quilpie Southern Downs Toowoomba Western Downs

1 July 2017

Ipswich City Lockyer Valley Scenic Rim Somerset

1 October 2017


1 January 2018

Banana Shire Barcaldine Barcoo Blackall Tambo Central Highlands Diamantina
Gladstone Livingstone Longreach Rockhampton Winton Woorabinda

1 July 2018.

Logan City Redland City

1 July 2018.

Aurukun Cairns Cassowary Coast
Cook Croydon Douglas
Etheridge Hope Vale Kowanyama
Lockhart River Mapoon Mareeba
Napranum Northern Peninsula Area Pormpuraaw
Tablelands Torres Torres Strait Island
Weipa Wujal Wujal Yarrabah

1 July 2018.

Brisbane City Cherbourg Fraser Coast Gold Coast City North Burnett South Burnett

1 January 2019

Caboolture Gympie Moreton Bay Noosa Strathpine Sunshine Coast